If you can nail your onboarding and have a good activation rate, you decrease the chance of customers churning in a short period since initial sign up. Whilst building your own custom onboarding or product tour workflow is a good option, building out all the key features that these tools have can take a lot of hard work and resource time from your engineers. Explore some of these options to help you build amazing onboarding experiences, which are user-friendly for non-technical staff.
Also, you may enjoy this free activation strategies checklist to help you evaluate and consider new ideas for your product. There also be other relevant tools such as Intercom that you can find in the chatbot & live chat tools resource.